Airline Customer Service Coordinator - Travel & Ops

American Airlines; Montpelier (VT); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical benefits

Wellness programs

401(k) plan

Employee assistance program

Pet protection

Job summary

American Airlines in Montpelier, USA is seeking a Customer Service Coordinator to support travelers and freight clients. The role involves selling travel, assisting with registrations, and ensuring compliance with travel and security procedures.

Qualifications include a Bachelor’s degree and strong communication skills in English, with optional bilingual abilities in some areas. Candidates should be able to work weekends and holidays and may need a valid driver’s license.

Qualifications

• Proficiency in reading, writing and speaking English.
• Bilingual abilities may be required in some locations.
• Valid driver’s license as required by local authorities.
• FAA background checks may be required for SIDA access.
• Access to air terminal access and U.S. Customs security identifications if relevant.
• Ability to work irregular hours, including weekends and holidays.
• Ability to work in a normal and timely place.

Responsibilities

• Advances and sells air travel to the traveling public or cargo forwarders.
• Provides help with traveler registration and freight acknowledgment.
• Deciphers government rules and requirements for domestic and international travel or freight shipments.
• Meets and dispatches aircraft within scheduled times.
• Provides help to upset travelers and clients.
• Safeguards company property and revenue.
• Accommodates safe travel.

Skills

English proficiency

Bilingual abilities

Irregular hours

Education

Bachelor degree

Job description

American Airlines in Montpelier, USA is seeking a Customer Service Coordinator to support travelers and freight clients. The role involves selling travel, assisting with registrations, and ensuring compliance with travel and security procedures.

Qualifications include a Bachelor’s degree and strong communication skills in English, with optional bilingual abilities in some areas. Candidates should be able to work weekends and holidays and may need a valid driver’s license.