Global Airline Customer Service Coordinator - Travel Perks

American Airlines Inc.; Juneau (AK); Remote; USD 27,552 - 41,328; Full time

Job summary

American Airlines is seeking a Customer Service Coordinator in Juneau, Alaska to support travel planning, check-in assistance, and cargo status updates. The role emphasizes guest service, safety, and adherence to regulatory guidelines.

The position requires a Bachelor's Degree and English fluency, with some locations needing bilingual capabilities. You will promote air travel, meet aircraft on schedule, and assist distressed passengers while protecting company assets and ensuring safe travel.

Qualifications

• High school diploma or GED is required.
• Read, write, and speak English fluently.
• Bilingual language skills may be required in some locations.
• Valid driver’s license as required by local authorities.
• FAA background checks required to qualify for unescorted airport access (SIDA) if applicable.
• Able to work irregular hours including weekends and holidays.
• Must be able to report to work regularly and on time.

Responsibilities

• Promotes and sells air travel to customers.
• Assists with passenger check-in and cargo status.
• Interprets government travel or cargo regulations.
• Meets and dispatches aircraft on schedule.
• Provides support to distressed passengers.
• Protects company assets and sales.
• Promotes safe travel.
• May lead and direct other employees if required.
• May handle Passenger Operation control functions including air-to-ground and tower duties.

Skills

English proficiency

Bilingual capabilities

Education

Bachelor's Degree

Job description

American Airlines is seeking a Customer Service Coordinator in Juneau, Alaska to support travel planning, check-in assistance, and cargo status updates. The role emphasizes guest service, safety, and adherence to regulatory guidelines.

The position requires a Bachelor's Degree and English fluency, with some locations needing bilingual capabilities. You will promote air travel, meet aircraft on schedule, and assist distressed passengers while protecting company assets and ensuring safe travel.