Aviation Customer Service Supervisor: Lead & Optimize Ops

Piedmont Airlines, Inc.; West Columbia (SC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to manage departmental operations, coach staff, and ensure high-quality service across shifts.

The role reports to the General Manager and requires strong organizational skills, the ability to multi-task, and collaboration with management and support staff. The position offers comprehensive training, weekend/nights/holiday shifts, and a pathway for advancement within our airline network.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Able to work with all management levels and support staff.
• Experience handling internal controls and policy adherence.
• Flexibility in schedule and strong communication skills.

Responsibilities

• Coach and develop team members and manage disciplinary actions as needed.
• Oversee department operations per policies and procedures.
• Prepare daily/weekly/monthly performance reports.
• Ensure on-time performance and high-quality customer service.
• Supervise staff and adjust resources to changing conditions.

Skills

Leadership

Coaching

Conflict resolution

Organizational skills

Multi-tasking

MS Office

Education

Bachelor's Degree in Aviation/Business

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to manage departmental operations, coach staff, and ensure high-quality service across shifts.

The role reports to the General Manager and requires strong organizational skills, the ability to multi-task, and collaboration with management and support staff. The position offers comprehensive training, weekend/nights/holiday shifts, and a pathway for advancement within our airline network.