Airline Customer Service Supervisor

Piedmont Airlines, Inc.; Roanoke (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical insurance

Dental insurance

Job summary

Piedmont Airlines, Inc. in Roanoke, VA is seeking a Customer Service Supervisor to lead the station’s service team and oversee daily operations to protect on-time performance and quality customer service.

The ideal candidate will demonstrate excellent organizational skills, the ability to multitask, and the maturity to work with all levels of management. Responsibilities include coaching, enforcing policies, preparing reports, and adapting to changing operational conditions.

Qualifications

• Coach and develop team members and provide career development.
• Familiarity with Microsoft Office Suite and reporting.
• Ability to enforce policies and manage performance.

Responsibilities

• Coach and supervise the service team to ensure quality customer service.
• Manage departmental operations per established policies and procedures.
• Prepare and review daily/weekly/monthly reports.
• Drive operation to maintain on-time performance and safety.

Skills

Organizational skills

Multitask

Leadership

Discipline enforcement

Conflict resolution

Team supervision

Communication

Education

Bachelor's Degree in Aviation/Business

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. in Roanoke, VA is seeking a Customer Service Supervisor to lead the station’s service team and oversee daily operations to protect on-time performance and quality customer service.

The ideal candidate will demonstrate excellent organizational skills, the ability to multitask, and the maturity to work with all levels of management. Responsibilities include coaching, enforcing policies, preparing reports, and adapting to changing operational conditions.