Aviation Customer Service Leader

Piedmont Airlines; San Antonio (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Piedmont Airlines in San Antonio, TX, is seeking a Customer Service Supervisor to lead the department’s operations, coach the team, and ensure on-time performance with high-quality service to customers and partners.

The role requires strong organizational skills, the ability to multitask, and effective collaboration with management at all levels. Preference given to airline management experience and a Bachelor’s degree in Aviation, Business, or related field.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule

Responsibilities

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absences affect the operation

Skills

Organizational skills

Multitasking

Cross-level collaboration

Conflict resolution

Microsoft Office Suite

Flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines in San Antonio, TX, is seeking a Customer Service Supervisor to lead the department’s operations, coach the team, and ensure on-time performance with high-quality service to customers and partners.

The role requires strong organizational skills, the ability to multitask, and effective collaboration with management at all levels. Preference given to airline management experience and a Bachelor’s degree in Aviation, Business, or related field.