Aviation Customer Service Supervisor - Lead & Grow Team

Piedmont Airlines; Jacksonville (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines in Jacksonville, NC is seeking a Customer Service Supervisor to lead our airport operations, ensuring on-time performance and high‑quality service for customers and airline partners.

You will coach a diverse team, enforce policies, manage daily/weekly/monthly reports, and collaborate with management to drive efficiency. The role requires strong organization, multitasking, and flexible scheduling, including weekends and holidays.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Ability to work with all levels of management and support staff.
• Familiarity with Microsoft Office Suite.
• Experience with internal controls for accountable items.
• Willingness to work a flexible schedule.

Responsibilities

• Coach and develop team members.
• Correct non-compliant behavior and disciplinary actions.
• Align daily work with culture, policies and goals.
• Manage department operations per policy.
• Oversee staff with varied duties.
• Prepare daily/weekly/monthly reports.
• Maximize station performance and adapt to changes.
• Supervise personnel to ensure on-time performance and service.
• Drive motorized equipment.
• Provide support when staff absence affects operations.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict resolution

MS Office

Internal controls

Flexible schedule

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines in Jacksonville, NC is seeking a Customer Service Supervisor to lead our airport operations, ensuring on-time performance and high‑quality service for customers and airline partners.

You will coach a diverse team, enforce policies, manage daily/weekly/monthly reports, and collaborate with management to drive efficiency. The role requires strong organization, multitasking, and flexible scheduling, including weekends and holidays.