Airline Customer Service Supervisor – Operations Leader

Piedmont Airlines; Bangor (ME); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Descripción de la vacante

Piedmont Airlines is seeking a Customer Service Supervisor to lead the customer service team and manage daily operations. The role reports to the General Manager and emphasizes adherence to policies, staff development, and delivering top-tier service.

The ideal candidate demonstrates strong organization, multitasking, and conflict-resolution skills, with familiarity in MS Office and airport procedures. Flexible scheduling is required; growth opportunities exist within the company.

Formación

• Bachelor’s Degree in Aviation, Business, or related field.
• Previous airline management experience preferred.
• Current Piedmont employee with ≥6 months of service.
• Knowledge of basic airport procedures for gate and ramp agents.
• Extensive knowledge of QIK.
• Flexible with shifts, including weekends, holidays, and nights.

Responsabilidades

• Coach and provide career development to the team.
• Correct non-compliant behavior and discipline as required.
• Understand policies and goals and implement into daily routines.
• Manage operational activities per established policies and procedures.
• Supervise staff with varied duties.
• Complete administrative duties and prepare reports (daily/weekly/monthly).
• Maximize station performance by adapting to changing conditions and solving problems.
• Ensure on-time performance and high-quality customer service.
• Provide support when employee absence affects operations.

Conocimientos

Organizational skills

Multi-tasking

Self-motivation

Stakeholder management

Conflict resolution

MS Office

Internal controls

Flexible schedule

Educación

Bachelor’s Degree in Aviation, Business, or related field

Herramientas

QIK

Descripción del empleo

Piedmont Airlines is seeking a Customer Service Supervisor to lead the customer service team and manage daily operations. The role reports to the General Manager and emphasizes adherence to policies, staff development, and delivering top-tier service.

The ideal candidate demonstrates strong organization, multitasking, and conflict-resolution skills, with familiarity in MS Office and airport procedures. Flexible scheduling is required; growth opportunities exist within the company.