Aviation Customer Service Supervisor: Lead & Optimize Ops

Piedmont Airlines, Inc.; Greer (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines网络

Medical and dental available

Job summary

Piedmont Airlines, Inc. is hiring a Customer Service Supervisor in Greer, SC. The role leads the customer service team, oversees station operations, and ensures on-time performance and quality service for customers and partners.

Responsibilities include coaching staff, handling administrative reporting, and coordinating with management to meet service goals. The position requires flexibility for all shifts and strong organizational skills.

Qualifications

• Leadership and coaching of the team.
• Ability to multi-task and manage priorities.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Coach and develop team members.
• Manage department operations per policies.
• Supervise staff to ensure on-time performance and quality service.
• Prepare daily/weekly/monthly reports and admin duties.
• Operate/detect issues with airport equipment as needed.
• Provide coverage when an employee is absent.
• Implement corporate culture, policies and goals.

Skills

Leadership

Customer service

Multitasking

Organizational skills

Conflict resolution

MS Office

Education

Bachelor's Degree in Aviation or Business

Job description

Piedmont Airlines, Inc. is hiring a Customer Service Supervisor in Greer, SC. The role leads the customer service team, oversees station operations, and ensures on-time performance and quality service for customers and partners.

Responsibilities include coaching staff, handling administrative reporting, and coordinating with management to meet service goals. The position requires flexibility for all shifts and strong organizational skills.