Aviation Customer Service Supervisor — Lead & Develop Team

Piedmont Airlines, Inc.; San Antonio (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead and develop the customer service team, ensuring on-time performance and high-quality service across shifts.

You will coach staff, enforce policies, and manage operational activities within standard procedures at our San Antonio station. The role requires strong organizational skills, ability to multitask, and collaboration with all levels of management.

Qualifications

• Experience in airline/aviation operations management.
• Current Piedmont employee with at least six months of service.
• Ability to work a flexible schedule.

Responsibilities

• Coach and develop the team to improve performance.
• Correct non-compliant behavior and apply disciplinary action when required.
• Understand and implement the corporate culture, policies and goals.
• Manage departmental operations per policies and procedures.
• Supervise and monitor personnel to ensure on-time performance and quality customer service.
• Perform administrative duties including regular reports; drive motorized equipment.

Skills

Organizational skills

Multi-tasking

Conflict management

MS Office

Team collaboration

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead and develop the customer service team, ensuring on-time performance and high-quality service across shifts.

You will coach staff, enforce policies, and manage operational activities within standard procedures at our San Antonio station. The role requires strong organizational skills, ability to multitask, and collaboration with all levels of management.