Aviation Customer Service Supervisor - Lead & Grow

Piedmont Airlines, Inc.; Richlands (NC); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on airline network

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead the CS team and manage station operations in alignment with policy and procedure. The role focuses on on-time performance and high-quality customer service within the airport environment.

The supervisor will report to the General Manager and coach staff, drive equipment as needed, and ensure adherence to company culture and internal controls. A strong schedule and organizational skills are essential.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Prior experience with internal controls processes for accountable items.
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement them daily.
• Manage the operational activities of the department in accordance with policies and procedures.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station and adapt to conditions.
• Drive motorized equipment.
• Provide support when employee absence affects the operation.

Skills

Organizational skills

Multi-tasking

Conflict management

Microsoft Office

Team leadership

Ability to work with all levels of mgm

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead the CS team and manage station operations in alignment with policy and procedure. The role focuses on on-time performance and high-quality customer service within the airport environment.

The supervisor will report to the General Manager and coach staff, drive equipment as needed, and ensure adherence to company culture and internal controls. A strong schedule and organizational skills are essential.