Aviation Customer Service Lead

Piedmont Airlines, Inc.; Richlands (NC); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical and dental

401(k)

Family travel on the American Airlines

Paid training

Holiday pay

Job summary

Piedmont Airlines, Inc. in Richlands, NC is seeking a Customer Service Supervisor to lead the station’s customer service team and ensure on-time performance.

You will coach staff, manage daily operations per policy, and collaborate with management to deliver high-quality service across airline partners.

This role requires strong organization, ability to multitask, and experience in airline operations with shift flexibility for weekends and holidays.

Qualifications

• Bachelor’s degree in aviation, business, or related field.
• Prior airline management experience preferred.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Coach and develop front-line staff and supervise operations.
• Manage department activities per established policies and procedures.
• Monitor on-time performance and provide high-quality customer service.
• Direct and adjust personnel duties to meet station needs.
• Prepare daily/weekly/monthly operational reports.

Skills

Organizational skills

Multitasking

Communication

Team leadership

Microsoft Office

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. in Richlands, NC is seeking a Customer Service Supervisor to lead the station’s customer service team and ensure on-time performance.

You will coach staff, manage daily operations per policy, and collaborate with management to deliver high-quality service across airline partners.

This role requires strong organization, ability to multitask, and experience in airline operations with shift flexibility for weekends and holidays.