Aviation Customer Service Supervisor - Lead & Grow Your Team

Austin Community College; United States; On-site; USD 23,173 - 33,004; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Medical and dental benefits

Job summary

A regional airline is seeking a motivated Customer Service Supervisor to oversee operational activities and drive team performance. The ideal candidate will have excellent organizational skills and the ability to work independently and collaboratively with management. Responsibilities include coaching staff, managing daily operations, and ensuring exceptional customer service. Benefits include paid training, vacation, medical, dental, and travel perks on the airline's network. The role requires flexibility in scheduling and physical capabilities to handle moderate lifting.

Qualifications

• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.
• Able to defuse conflicts among team members.

Responsibilities

• Coach and provide career development to the team.
• Manage operational activities in accordance with policies and procedures.
• Supervise personnel and ensure quality customer service.

Skills

Organizational skills

Ability to multi-task

Conflict resolution

Familiarity with Microsoft Office Suite

Ability to work with management

Education

Bachelor’s Degree in Aviation, Business, or related field

Job description

A regional airline is seeking a motivated Customer Service Supervisor to oversee operational activities and drive team performance. The ideal candidate will have excellent organizational skills and the ability to work independently and collaboratively with management. Responsibilities include coaching staff, managing daily operations, and ensuring exceptional customer service. Benefits include paid training, vacation, medical, dental, and travel perks on the airline's network. The role requires flexibility in scheduling and physical capabilities to handle moderate lifting.