Aviation Customer Service Lead & Coach

Wayne State University; Charlotte (NC); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k) plan

Vacation

Family travel on American Airlines network

Medical and dental available

Job summary

A leading airline service provider in Charlotte, NC is seeking a motivated Customer Service Supervisor to manage departmental operations. Responsibilities include coaching team members and ensuring compliance with policies. Ideal candidates have strong organizational skills, the ability to multitask, and work well with management. A Bachelor's degree in a relevant field is preferred. The role offers competitive salary and benefits including 401(k) and family travel opportunities.

Qualifications

• Ability to work a flexible schedule.
• Prior experience with internal controls processes for accountable items.
• Current Piedmont employee with a minimum six months of service preferred.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Maximize operational performance for the station.

Skills

Excellent organizational skills

Ability to multitask

Ability to work independently

Conflict resolution

Familiarity with Microsoft Office Suite

Education

Bachelor’s Degree in Aviation, Business, or related field

Job description

A leading airline service provider in Charlotte, NC is seeking a motivated Customer Service Supervisor to manage departmental operations. Responsibilities include coaching team members and ensuring compliance with policies. Ideal candidates have strong organizational skills, the ability to multitask, and work well with management. A Bachelor's degree in a relevant field is preferred. The role offers competitive salary and benefits including 401(k) and family travel opportunities.