Aviation Customer Service Supervisor: Lead & Develop Teams

Wayne State University; Charlotte (NC); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Medical and dental available

Job summary

A regional airline is seeking a motivated Customer Service Supervisor in Charlotte, NC. The role includes managing operational activities, coaching team members, and ensuring excellent customer service. Qualified candidates should possess strong organizational skills, the ability to manage personnel effectively, and must have a Bachelor's Degree in a related field. The position offers a starting hourly rate of $18.50 and benefits including paid training and vacation.

Qualifications

• Must have excellent organizational skills and ability to multi-task.
• Ability to work independently and set deadlines is required.
• Familiarity with a flexible work schedule and Microsoft Office Suite.

Responsibilities

• Coach and provide career development to the team.
• Manage the operational activities of the department as per policies.
• Supervise personnel in completing their duties.

Skills

Excellent organizational skills

Ability to multi-task

Ability to work independently

Ability to defuse conflicts

Familiarity with Microsoft Office Suite

Flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

High school diploma or GED

Tools

Microsoft Office Suite

QIK

Job description

A regional airline is seeking a motivated Customer Service Supervisor in Charlotte, NC. The role includes managing operational activities, coaching team members, and ensuring excellent customer service. Qualified candidates should possess strong organizational skills, the ability to manage personnel effectively, and must have a Bachelor's Degree in a related field. The position offers a starting hourly rate of $18.50 and benefits including paid training and vacation.