Aviation Customer Service Supervisor - Cross-Functional

Towson; United States; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Medical and dental benefits

Job summary

A regional airline is seeking a Customer Service Supervisor to oversee operational activities, manage a diverse team, and ensure high-quality service delivery. Ideal candidates will possess excellent organizational skills and the ability to work independently. The position offers a starting hourly rate of $18.00 to $20.00 based on experience, along with various employee benefits including paid training and healthcare options.

Qualifications

• Experience in managing operational activities in a customer service environment.
• Ability to supervise and train staff effectively.
• Flexibility to work varied schedules including nights and weekends.

Responsibilities

• Coach and provide career development to team members.
• Manage operational activities in accordance with company policies.
• Maximize operational performance and ensure quality customer service.

Skills

Excellent organizational skills

Ability to multi-task

Ability to work independently

Defusing conflicts

Familiarity with Microsoft Office Suite

Education

Bachelor’s Degree in Aviation, Business, or related field

Job description

A regional airline is seeking a Customer Service Supervisor to oversee operational activities, manage a diverse team, and ensure high-quality service delivery. Ideal candidates will possess excellent organizational skills and the ability to work independently. The position offers a starting hourly rate of $18.00 to $20.00 based on experience, along with various employee benefits including paid training and healthcare options.