Aviation Customer Service Supervisor — Lead & Grow

Piedmont Airlines, Inc.; Burlington (VT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in Burlington, VT to lead the operations of the customer service team and ensure on-time performance and quality service.

The role requires coaching, policy adherence, and cross-functional collaboration with management and staff. You will manage daily department activities, prepare reports, and drive improvements in service quality while maintaining flexibility to support varying shifts, including weekends and holidays.

Qualifications

• Bachelor's degree in Aviation, Business or related field.
• Excellent organizational skills and ability to multitask.
• Ability to work with all levels of management and staff.
• Familiarity with Microsoft Office Suite.
• Previous airline management experience (preferred).

Responsibilities

• Coach and provide career development to the team.
• Manage department operations according to policies and procedures.
• Prepare daily/weekly/monthly reports.
• Maximize operational performance and solve problems proactively.
• Supervise and guide staff to ensure on-time performance and quality customer service.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict management

Microsoft Office

Flexible schedule

Communication

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in Burlington, VT to lead the operations of the customer service team and ensure on-time performance and quality service.

The role requires coaching, policy adherence, and cross-functional collaboration with management and staff. You will manage daily department activities, prepare reports, and drive improvements in service quality while maintaining flexibility to support varying shifts, including weekends and holidays.