Aviation Customer Service Supervisor – Growth & Benefits

Piedmont Airlines; Daytona Beach (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k)

Vacation

Family travel on American Airlines net

Medical and dental

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor in Daytona Beach to lead the customer service team and oversee daily operations in line with established policies. The role requires strong organizational skills, multi-tasking, and the ability to work with all levels of management and support staff.

The supervisor will coach staff, manage performance, and ensure on-time service while maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree required in aviation, business, or related field.
• Prior experience with internal controls processes for accountable items.
• Knowledge of basic airport procedures and gate/ramp operations.
• Previous airline management experience is preferred.

Responsibilities

• Coach and develop the team and provide career development guidance.
• Manage department operations in line with established policies and procedures.
• Prepare daily/weekly/monthly reports and monitor performance.
• Ensure on-time performance and high-quality customer service.
• Supervise and direct staff to align with company goals.
• Drive motorized equipment as needed for operations.
• Provide coverage when employee absences affect operations.
• Adapt to changes in operational conditions to maximize efficiency.

Skills

Excellent organizational skills

Multitask

Conflict management

Ability to work with all levels of mgm

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a Customer Service Supervisor in Daytona Beach to lead the customer service team and oversee daily operations in line with established policies. The role requires strong organizational skills, multi-tasking, and the ability to work with all levels of management and support staff.

The supervisor will coach staff, manage performance, and ensure on-time service while maintaining high customer satisfaction.