Aviation Customer Service Supervisor — Lead & Elevate Ops

Vertical Mag; Roanoke (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a motivated Customer Service Supervisor to lead daily operations at our Roanoke station. The role focuses on coaching the team, enforcing policies, and ensuring on-time performance and high-quality customer service.

The ideal candidate will have strong organizational skills, experience with internal controls, and the ability to adapt to changing conditions while working with all levels of management. Competitive benefits and starting wage are offered.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Manage a staff of team members with varied duties.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.
• Drive motorized equipment
• Provide support when employee absence affects the operation.

Skills

Excellent organizational skills

Multi-tasking

Work with all management levels

Conflict defusion

Microsoft Office Suite

Internal controls for accountableItems

Flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines is seeking a motivated Customer Service Supervisor to lead daily operations at our Roanoke station. The role focuses on coaching the team, enforcing policies, and ensuring on-time performance and high-quality customer service.

The ideal candidate will have strong organizational skills, experience with internal controls, and the ability to adapt to changing conditions while working with all levels of management. Competitive benefits and starting wage are offered.