Aviation Customer Service Supervisor — Lead & Grow

Piedmont Airlines; Burlington (VT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines in Burlington, VT is seeking a Customer Service Supervisor to manage the department's operations, ensuring on-time performance and high-quality customer service. The role requires strong organizational skills, the ability to multitask, and coordination with management and staff.

The candidate will coach team members, enforce policies, handle admin duties and reports, and adapt to changing conditions while maintaining service excellence.

Qualifications

• Strong organizational and multitasking abilities.
• Ability to work with all levels of management and support staff.
• Experience with internal controls processes for accountable items.
• Flexible schedule required.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and disciplinary action as required.
• Understand policies and drive them into daily routines.
• Manage departmental operations per established policies and procedures.
• Supervise staff with varied duties and administrative reporting.
• Maximize operational performance and adapt to changes.
• Ensure on-time performance and quality customer service.

Skills

Excellent organizational skills

Multitasking

Work with all management levels

Microsoft Office Suite

Conflict de-escalation

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines in Burlington, VT is seeking a Customer Service Supervisor to manage the department's operations, ensuring on-time performance and high-quality customer service. The role requires strong organizational skills, the ability to multitask, and coordination with management and staff.

The candidate will coach team members, enforce policies, handle admin duties and reports, and adapt to changing conditions while maintaining service excellence.