Aviation Customer Service Supervisor

Piedmont Airlines; Columbia (SC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel

Medical and dental

Job summary

Piedmont Airlines seeks a Customer Service Supervisor in Columbia, SC to lead daily operations and ensure exceptional service for customers and partners. You will coach staff, monitor performance, and align work with company policies while reporting to the General Manager.

The role requires strong organizational and leadership skills, experience with MS Office, and flexibility to work varied shifts, including weekends. Piedmont emphasizes growth and teamwork within a safety-conscious environment.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Maximize operational performance for the station by adjusting to changes in conditions and solving problems.
• Administrative duties, including daily/weekly/monthly reports.

Skills

Organizational skills

Multitasking

Independent work

Conflict resolution

Microsoft Office

Internal controls

Flexible schedule

Education

Bachelors in Aviation

Bachelors in Business

Tools

Microsoft Office Suite

Job description

Piedmont Airlines seeks a Customer Service Supervisor in Columbia, SC to lead daily operations and ensure exceptional service for customers and partners. You will coach staff, monitor performance, and align work with company policies while reporting to the General Manager.

The role requires strong organizational and leadership skills, experience with MS Office, and flexibility to work varied shifts, including weekends. Piedmont emphasizes growth and teamwork within a safety-conscious environment.