Airport Customer Service Leader

Wayne State University; Greensboro (NC); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Medical and dental available

Job summary

A leading airline in Greensboro is seeking a motivated Customer Service Supervisor. You will manage the operational activities of the department and coach the team to ensure compliance and excellence in service. The ideal candidate will exhibit strong organizational skills, multitask effectively, and resolve conflicts among team members. This role requires flexibility in working hours and strong knowledge of Microsoft Office. The position offers a starting pay of $19.00/hour and a comprehensive benefits package.

Qualifications

• Ability to work independently and manage own deadlines.
• Experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to team members.
• Manage operational activities and ensure compliance with policies.
• Supervise staff to ensure quality customer service.

Skills

Excellent organizational skills

Ability to multitask

Conflict resolution

Familiarity with Microsoft Office Suite

Education

Bachelor's Degree in Aviation, Business, or related field

Job description

A leading airline in Greensboro is seeking a motivated Customer Service Supervisor. You will manage the operational activities of the department and coach the team to ensure compliance and excellence in service. The ideal candidate will exhibit strong organizational skills, multitask effectively, and resolve conflicts among team members. This role requires flexibility in working hours and strong knowledge of Microsoft Office. The position offers a starting pay of $19.00/hour and a comprehensive benefits package.