Aviation Customer Service Lead - Growth & Excellence

Piedmont Airlines; California; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Job summary

Piedmont Airlines seeks a motivated Customer Service Supervisor to lead the team and manage station operations. You will coach staff, enforce policies, and coordinate daily tasks to maintain on-time performance and high-quality service.

The role requires strong organizational and leadership skills, familiarity with Microsoft Office, and prior airline experience. Shift work includes weekends and nights as needed, with competitive benefits.

Qualifications

• Strong organizational skills and ability to multi-task.
• Ability to defuse conflicts and maintain professional standards.
• Prior airline management experience is preferred.
• Knowledge of basic airport procedures is a plus.

Responsibilities

• Coach and provide career development to the team.
• Manage the operational activities of the department per policies.
• Supervise, direct, and monitor staff to ensure on-time performance.
• Prepare daily/weekly/monthly reports and administrative duties.
• Drive motorized equipment and support station operations as needed.

Skills

Organizational skills

Multi-tasking

Conflict resolution

Team leadership

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office

Job description

Piedmont Airlines seeks a motivated Customer Service Supervisor to lead the team and manage station operations. You will coach staff, enforce policies, and coordinate daily tasks to maintain on-time performance and high-quality service.

The role requires strong organizational and leadership skills, familiarity with Microsoft Office, and prior airline experience. Shift work includes weekends and nights as needed, with competitive benefits.