Aviation Customer Service Supervisor | Lead & Develop Team

TWU-Center for Women Entrepreneurs; Piedmont (SD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines网络

Medical and dental insurance

Job summary

Piedmont Airlines, Inc. seeks a motivated Customer Service Supervisor to oversee station operations, coach a diverse team, and ensure on-time performance with quality service.

You will report to the General Manager and drive adherence to policies while supporting daily administrative tasks. The ideal candidate has strongorganizational skills, the ability to multitask, and experience with MS Office; aviation or airline background is preferred.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule

Responsibilities

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions
• Drive motorized equipment
• Provide support when employee absence affects the operation

Skills

Organizational skills

Multitasking

Independence

Cross-functional collaboration

Conflict resolution

MS Office

Internal controls

Flexible schedule

Education

Bachelor's Degree in Aviation, Business, or related field

Job description

Piedmont Airlines, Inc. seeks a motivated Customer Service Supervisor to oversee station operations, coach a diverse team, and ensure on-time performance with quality service.

You will report to the General Manager and drive adherence to policies while supporting daily administrative tasks. The ideal candidate has strongorganizational skills, the ability to multitask, and experience with MS Office; aviation or airline background is preferred.