Aviation Customer Experience Specialist

Avfuel Corp; Grand Rapids (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Avflight Grand Rapids is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high-profile clients, providing professional service and solutions.

Key duties include assisting crew and passengers with fuel, hangar space, catering, hotel accommodations and transportation, while processing transactions and maintaining records.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning multi-line phone system, email, filing, faxing and computer skills (Microsoft products).
• Must lift up to 20lbs and carry up to 10lbs; frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Job description

Avflight Grand Rapids is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high-profile clients, providing professional service and solutions.

Key duties include assisting crew and passengers with fuel, hangar space, catering, hotel accommodations and transportation, while processing transactions and maintaining records.