Customer Service Representative

Avflight Corporation; Milwaukee (WI); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Avflight Corporation is hiring a Customer Service Representative in Milwaukee. You will be the first point of contact for customers arriving at our facility, delivering professional service to crew members and passengers and assisting with requested aviation services.

You will handle inquiries, resolve issues, process sales, and balance daily transactions while working in a fast-paced, aviation-focused environment. Must be 18+, have a HS diploma, and pass background checks.

Qualifikationen

• High school diploma or GED.
• Must be 18 years or older and pass background check.
• Hospitality or customer service experience is a plus.
• Able to learn and use a multi-line phone system and basic computer skills.

Aufgaben

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer questions and complaints regarding Avflight’s services or products.
• Process sales transactions and balance daily inventory and fuel tickets.

Kenntnisse

Customer service

Multiline phone

Microsoft Office

Communication

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:• Provide superior customer service to crew members and passengers• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.• Resolve customer requests, questions and complaints regarding Avflight’ s services or products• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets• Perform other duties as assignedQualifications:• High school diploma or GED• Must be 18 years or older• Hotel/hospitality/customer service experience a plus• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching• Must pass background check, pre-employment drug test and obtain security clearance• Must have valid Driver’s licenseCompetency/Behavioral Requirements:• Must be available for holidays and weekends if needed• Experience in aviation is a plus• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations• Must have the ability to multitask; excellent communication and organizational skills.• Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA