Customer Service Representative (2014)

Avfuel Corp; Grand Rapids (MI); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Avflight Grand Rapids is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high-profile clients, providing professional service and solutions.

Key duties include assisting crew and passengers with fuel, hangar space, catering, hotel accommodations and transportation, while processing transactions and maintaining records.

Qualifikationen

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning multi-line phone system, email, filing, faxing and computer skills (Microsoft products).
• Must lift up to 20lbs and carry up to 10lbs; frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Aufgaben

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Kenntnisse

Customer service

Communication

Multitasking

Organizational skills

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Details: Job Location: Avflight Grand Rapids - Grand Rapids, MI 49512, Position Type: Full Time, Education Level: High School/GED Equivalent, Job Shift: Any, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA