Aviation Customer Service Specialist

Avflight Corporation; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Avflight Corporation in Grand Rapids, MI seeks a Customer Service Representative to be the first point of contact for customers at our facility, serving crew members and passengers with professionalism and solutions.

You will assist with services such as fuel, hangar space, catering, hotel, and ground transportation, while processing sales transactions and balancing daily records; strong communication and multitasking are essential.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be able to learn multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must be able to lift 20lbs and carry up to 10lbs.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Outlook

Job description

Avflight Corporation in Grand Rapids, MI seeks a Customer Service Representative to be the first point of contact for customers at our facility, serving crew members and passengers with professionalism and solutions.

You will assist with services such as fuel, hangar space, catering, hotel, and ground transportation, while processing sales transactions and balancing daily records; strong communication and multitasking are essential.