Aviation Customer Experience Specialist

Modern Aviation; Mather (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Modern Aviation is seeking a Customer Service Representative to be the first point of contact for private and corporate aviation customers. The role handles service requests, coordinates ground services, and ensures a positive experience in a fast-paced FBO environment.

You will assist passengers and flight crews, arrange hotels and transport, manage invoices, and work with local providers to ensure on-time departures. Prior CS experience is a plus.

Qualifications

• Must be at least 18 years of age.
• HS diploma or equivalent.
• Valid driver's license.
• Open availability including evenings, weekends and holidays.
• Strong verbal and written communication skills.
• Intermediate proficiency with Microsoft Office products.
• Strong multitasking, organizational and decision making skills.
• Negotiation and sales skills.
• Previous customer service experience preferred.
• Basic knowledge of aircraft types and servicing practices preferred.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Arrange services including hotels, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other requests.
• Educate customers on services, promotions, and programs.
• Answer questions, resolve concerns, and provide service recovery.
• Input trip details into scheduling software and update customer information.
• Track flights to ensure timely service delivery.
• Process customer invoices accurately and promptly.
• Verify and coordinate service orders to support on time departures.
• Maintain relationships with local hotels, car rental agencies, and restaurants.
• Communicate effectively via radio, phone, and email.
• Make timely decisions aligned with company policies.
• Coordinate with Line Service, Operations, and leadership teams.
• Maintain positive, collaborative relationships with teammates.
• Perform additional duties as assigned to support operations.
• Maintain lobby appearance and stocked customer amenities.
• Represent the Modern Aviation brand with professionalism and pride.

Skills

Communication skills

Negotiation

Sales skills

Multitasking

Organizational skills

Decision making

Customer service

MS Office

Education

HS diploma or equivalent

Tools

Microsoft Office

Job description

Modern Aviation is seeking a Customer Service Representative to be the first point of contact for private and corporate aviation customers. The role handles service requests, coordinates ground services, and ensures a positive experience in a fast-paced FBO environment.

You will assist passengers and flight crews, arrange hotels and transport, manage invoices, and work with local providers to ensure on-time departures. Prior CS experience is a plus.