Airport Ground Handler: Customer Service & Cargo Ops

Paycom - ATS; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Avflight Grand Rapids in Grand Rapids, MI is seeking a part-time Customer Service Agent to assist passengers and manage routine airport tasks. Responsibilities include ticketing, baggage handling, guiding passengers, and basic cargo duties in a busy airport environment.

Qualifications include high school diploma or GED, excellent communication skills, ability to lift 50 lbs, and willingness to work varied hours including weekends and holidays. U.S.

Qualifications

• Excellent communication skills and customer service aptitude.
• Ability to push/pull/lift 50 lbs for extended periods.
• Read/write English; bilingual skills a plus.
• Ability to work under time constraints and adapt quickly.
• Must be 18+ years old and have a High School diploma or GED.
• Must have valid driver's license and work authorization in the U.S.

Responsibilities

• Provide efficient, friendly service to customers in an airport setting.
• Complete ticketing, baggage handling, and fare calculations; collect excess charges.
• Guide passengers between terminal and aircraft and oversee boarding assistance.
• Load/unload cargo and transport between terminals and aircraft; maintain cabin areas.
• Operate ground equipment and assist with aircraft servicing as needed.
• Perform other duties as assigned by supervision.

Skills

Excellent communication

Push/pull/lift 50 lbs

English reading/writing

Time management under pressure

Driver's license

Outdoor weather tolerance

Education

High School/GED Equivalent

Job description

Avflight Grand Rapids in Grand Rapids, MI is seeking a part-time Customer Service Agent to assist passengers and manage routine airport tasks. Responsibilities include ticketing, baggage handling, guiding passengers, and basic cargo duties in a busy airport environment.

Qualifications include high school diploma or GED, excellent communication skills, ability to lift 50 lbs, and willingness to work varied hours including weekends and holidays. U.S.