Customer Service Representative

Avflight Corporation; Grand Rapids (MI); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Avflight Corporation in Grand Rapids, MI seeks a Customer Service Representative to be the first point of contact for customers at our facility, serving crew members and passengers with professionalism and solutions.

You will assist with services such as fuel, hangar space, catering, hotel, and ground transportation, while processing sales transactions and balancing daily records; strong communication and multitasking are essential.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be able to learn multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must be able to lift 20lbs and carry up to 10lbs.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsabilités

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Connaissances

Customer service

Multitasking

Communication

Microsoft Office

Formation

High school diploma or GED

Outils

Microsoft Outlook

Description du poste

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:• Provide superior customer service to crew members and passengers• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.• Resolve customer requests, questions and complaints regarding Avflight’ s services or products• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets• Perform other duties as assignedQualifications:• High school diploma or GED• Must be 18 years or older• Hotel/hospitality/customer service experience a plus• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching• Must pass background check, pre-employment drug test and obtain security clearance• Must have valid Driver’s licenseCompetency/Behavioral Requirements:• Must be available for holidays and weekends if needed• Experience in aviation is a plus• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations• Must have the ability to multitask; excellent communication and organizational skills.• Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA