Avaya Telephony Support Specialist (Server & PBX)

Artech Information System LLC; Mendota Heights (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

An IT staffing company is seeking a TECH SUPPORT professional in Mendota Heights, MN. The role requires over 5 years of systems support analysis, particularly in a telephony environment (Avaya). Responsibilities include performing migrations, troubleshooting hardware/software issues, and leading technical initiatives. Candidates should have an undergraduate degree in Computer Science or related fields and demonstrate skills in coordinating project resources. This position offers a duration of 13 months with potential for further involvement.

Qualifications

• 5+ years of experience in systems support analysis.
• Experience with production support in a telephony (Avaya) environment.
• Strong background in troubleshooting network, hardware, and software issues.

Responsibilities

• Perform migrations from lower environments to production.
• Troubleshoot network, hardware, and software issues.
• Author documentation and procedures.
• Lead upgrades, installations, and configurations.

Skills

Systems support analysis experience

Application administration in a telephony environment

Qfiniti Call Recording

Verint Workforce Management

Windows/SQL experience

Technical initiative management

Education

Undergraduate degree in Computer Science or related discipline

Job description

An IT staffing company is seeking a TECH SUPPORT professional in Mendota Heights, MN. The role requires over 5 years of systems support analysis, particularly in a telephony environment (Avaya). Responsibilities include performing migrations, troubleshooting hardware/software issues, and leading technical initiatives. Candidates should have an undergraduate degree in Computer Science or related fields and demonstrate skills in coordinating project resources. This position offers a duration of 13 months with potential for further involvement.