System Management Firewall WAN Engineer

COOLSOFT; Jackson (MS); On-site; USD 83,000 - 124,000; Part time

Job summary

COOLSOFT in Jackson, MS is seeking a System Management Firewall WAN Engineer to support Avaya systems onsite. This contract role requires deep experience with Avaya Communications Manager, Session Manager, Call Manager, and System Manager, plus WAN firewall skills.

You will handle configuration, health checks, troubleshooting, and deployment of new Avaya technologies, collaborating with telecom providers and internal teams. Start date is 11/23/2026 with a 36-month duration.

Qualifications

• Minimum of 15 years of experience with Avaya systems.
• Experience with real-time communications, voice, and video protocols (H.323, SIP).
• Onsite at Jackson, MS; US work authorization.

Responsibilities

• Assist with configuration and installation of new Avaya systems.
• Check health of Avaya environment including trunking and adjunct systems.
• Work trouble and programming tickets;
• Acting as tier III support for more complicated troubles.
• Work with Telecom providers to address circuit issues.
• Deployment of new products and technologies in the Avaya portfolio.

Skills

Avaya Systems

Communications Management

Call Manager

System Management Firewall WAN

Tools

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18ASAP

System Manager 7.1.3

Work Force Optimization 15.2

Job description

System Management Firewall WAN Engineer

Description:

(Jobs in Jackson, MS)

Requirement id 159471

Job title Engineer

Job location in Jackson, MS

Skills required Avaya Systems, Communications Management, Call Manager, System Management Firewall WAN

Open Date 03-Nov-2026

Close Date

Job type Contract

Duration 36 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Engineer: Avaya Systems, Communications Management, Call Manager, System Management Firewall WAN

Start date : 11/23/2026

End Date : At least 3 Years from projected start date

Submission deadline : 11/10/2026 3:00:00 PM

Client Info : ITS

*Onsite required.

Common work tasks include:

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These

requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will

NOT be presented to the manager for consideration.

Candidates must possess:

• Minimum of 15 years of experience with Avaya systems

Experience with the following Avaya products:

• Communication Manager 7.1.3
• Session Manager 7.1.3
• Call Management System R18ASAP
• System Manager 7.1.3
• Work Force Optimization 15.2

Scoring Method:

Criteria Score Percentage Must equal 100%

Technical 60

Cost 30

References 10

• Avaya G650/450/430s
• Spira SBCs

In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP

Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.

Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting

Scoring Method

Criteria Score Percentage Must equal 100%

Technical 60

Cost 30

References 10

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159471 while calling.

EOE Protected Veterans/Disability