Support Engineer(Local to MS)

American business solutions inc; Jackson (MS); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

American business solutions inc seeks a senior Avaya systems specialist with deep hands-on experience across Communication Manager, Session Manager, Call Management System, System Manager, and Work Force Optimization for enterprise deployments in the United States.

You will work with BroadSoft Hosted VoIP and Spira SBCs, develop automation in Python, and create clear user documentation while training junior staff and engaging with vendors and customers in a professional manner.

Formación

• Minimum of 15 years of experience with Avaya systems.
• Experience with Avaya Communication Manager 7.1.3.
• Experience with Avaya Session Manager 7.1.3.
• Experience with Avaya Call Management System R18ASAP.
• Experience with Avaya System Manager 7.1.3.
• Experience with Avaya Work Force Optimization 15.2.
• Experience with BroadSoft Hosted VoIP.
• Ability to automate tasks with Python.
• In-depth knowledge of real-time communications, voice and video protocols including H.323 and SIP.
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Ability to communicate with vendors and customers professionally.
• Create accurate documentation for new products and services.
• Train junior level staff on Avaya technologies.

Conocimientos

Avaya expert

Communication Manager

Session Manager

Call Management

System Manager

Workforce Optimization

G650/450/430s

Spira SBCs

H.323/SIP

Networking QoS

Vendor communication

Documentation

Train staff

BroadSoft Hosted VoIP

Python automation

Herramientas

Spira SBCs

BroadSoft Hosted VoIP

Python scripting

Descripción del empleo

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
  • Communication Manager 7.1.3
  • Session Manager 7.1.3
  • Call Management System R18ASAP
  • System Manager 7.1.3
  • Work Force Optimization 15.2
• Experience with the following equipment:
  • Avaya G650/450/430s
  • Spira SBCs
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS
• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies
• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.

Scoring Method

Criteria Score Percentage Must equal 100%

• Technical 60
• Cost 30
• References 10

Skills :

Experience with the following Avaya products: Communication Manager 7.1.3 Session Manager 7.1.3