Principal Avaya Engineer

Motion Recruitment; Baltimore (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

An exciting opportunity awaits a skilled Avaya Engineer to join a leading financial services firm. This role focuses on migrating from Avaya to a new CCaaS platform, requiring expertise in Avaya Communication Manager, Session Manager, and Session Border Controller. The ideal candidate will ensure the design, deployment, and optimization of telephony solutions, troubleshooting issues, and managing configurations. Join a dynamic team where your skills will directly impact the efficiency and reliability of communication systems. This position offers a full-time contract with the potential for permanent placement, making it a fantastic opportunity for growth in your IT career.

Qualifications

• 5+ years of experience with Avaya systems and telephony solutions.
• Strong troubleshooting skills and proficiency in Avaya CM, SM, and SBC.

Responsibilities

• Design, deploy, and maintain Avaya telephony solutions.
• Perform root cause analysis and manage system configurations.
• Provide 24/7 support and ensure minimal downtime.

Skills

Avaya Communication Manager (CM)

Avaya Session Manager (SM)

Session Border Controller (SBC)

SIP integration

Troubleshooting

Telephony protocols (SIP, RTP, H.323)

Tools

Avaya CMS

Job description

An exciting opportunity for an Avaya Engineer to join one of our large financial services clients! Our client is currently going through a multi-year, phased out project to migrate from Avaya to a new CCaaS platform, and they are needing an IT professional with expertise in Avaya Communication Manager (CM), Session Manager (SM), and Session Border Controller (SBC).

**Please note: Our client currently needs someone that has experience with the latest Avaya version (10.x)**

KEY DETAILS:

• 6-month contract to permanent opportunity
• This role is full-time, 40 hours/week Monday to Friday

POSITION OVERVIEW:

This role is essential in ensuring the design, deployment, optimization, and maintenance of Avaya telephony solutions, with a focus on troubleshooting and configurations. The ideal candidate will have a deep understanding of Avaya’s unified communications environment and a proven track record in troubleshooting, upgrading, and optimizing complex telephony systems.

RESPONSIBILITIES:

• Perform root cause analysis and run logs and traces
• Heavy troubleshooting and configuration in Avaya version 10.x
• Architect, design, and configure Avaya Communication Manager (CM), Session Manager (SM), and Session Border Controller (SBC) configurations to meet business needs.
• Develop and manage integration strategies between Avaya CM/SM and other enterprise communication systems (e.g., VoIP, SIP).
• Ensure that all systems are appropriately configured to provide scalable and reliable communication solutions.
• Lead the configuration and management of Avaya CM, SM, SBC, and CMS/ ECH to meet operational requirements.
• Design and implement integration between Avaya solutions and external systems such as CRMs, IVRs, and cloud-based services.
• Perform regular system maintenance, including patching, upgrades, and tuning, to optimize performance of Avaya CM/SM and SBC solutions.
• Troubleshoot and resolve complex issues across CMS, CM, SM, and SBC systems, ensuring minimal downtime and disruption to business operations.
• Provide 24/7 support for critical systems, ensuring timely resolution of issues and incidents.
• Identify bottlenecks, conduct root cause analysis, and provide solutions to optimize system performance.
• Generate reports and analyze usage patterns to ensure that systems are being utilized effectively.
• Maintain detailed documentation of system configurations, architectural changes, and troubleshooting processes.
• Provide training to internal staff and end users on the setup, operation, and troubleshooting of Avaya systems.
• Strong hands-on Avaya reporting solutions and able to generate reports in quick time

EXPERIENCE REQUIRED: Minimum of 5+ years of experience with Avaya systems, including Avaya Communication Manager (CM), Avaya Session Manager (SM), Session Border Controller (SBC), and CMS/ECH.

TECHNICAL EXPERTISE:

• In-depth knowledge of Avaya CM, SM, and SBC platforms, including SIP integration, call routing, and security configurations.
• Proficiency in Avaya CMS, including configuration, reporting, and managing performance data.
• Hands-on experience configuring and managing SBCs, including session management and voice quality assurance.
• Solid understanding of telephony protocols, including SIP, RTP, and H.323.
• Strong troubleshooting and diagnostic skills for both hardware and software issues across the Avaya suite.
• Experience with complex VoIP setups and integration challenges.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology