Avaya Developer

5 Star Recruitment; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a skilled individual with experience in Avaya ACM and IVR to join their team in Las Vegas. The ideal candidate will have strong skills in customer service, problem-solving, and communication while working in a high-pressure environment. Proficiency in VXML, Java, and cloud platforms like AWS is essential. Candidates should be able to work effectively on cross-functional teams and manage program updates using tools like PowerPoint and Visio.

Qualifications

• Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows.
• Proficiency in VXML, Java, and CTI integration.
• Hands-on knowledge of Avaya Session Manager and QoS.
• Experience working under tight deadlines in a high-pressure environment.

Responsibilities

• Participate in cross-functional teams to work effectively in a geographically dispersed team.
• Conduct network diagnostics and tuning for IVR and CTI systems.
• Report and provide structured program updates using PowerPoint and Visio.

Skills

Communication skills

Programming experience with Avaya ACM

Customer service skills

QoS configurations

Troubleshooting and analytical skills

Tools

Avaya Session Manager

AWS

OpenShift

Job description

• Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills
• Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
• Proficient in VXML - Voice eXtensible Markup Language

Must have:

• Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
• Proficiency in VXML, Java, and CTI integration
• Hands-on knowledge of Avaya Session Manager and QoS
• Experience with cloud platforms (AWS) and OpenShift
• Familiarity with call center domain and multi-layered network environments