Avaya Aspect Dialer

EROS Technologies Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

EROS Technologies in Dallas seeks an experienced technical support specialist for a 6+ month contract. You will lead installation and deployment efforts with vendors, document technical details (HLD/LLD/BRD/PAR) and build test plans to verify requirements.

You will present clearly, communicate effectively with clients, and apply problem-solving skills to troubleshoot high-volume ALM/UIP systems and contact center integrations across AVAYA, Genesys, and Cisco.

Qualifications

• Experience in technical support for high-volume enterprise deployment of ALM/UIP systems, including monitoring and troubleshooting.
• Extensive knowledge of Aspect products (ACD, ALM, UIP, AQM, CallMiner).
• Experience with contact center ACD integrations on Avaya, Genesys, and Cisco.
• Experience deploying contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket SBCs.

Responsibilities

• Lead installation/deployment efforts with vendors and document technical details (HLD/LLD/BRD/PAR).
• Build and document Test Plans and Test Cases against requirements.

Skills

Technical support

ALM/UIP/CallMiner

ACD integration

Contact center platforms

Cisco ICM/IVR

Tools

Avaya

Genesys

Cisco

Job description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Joining Mode: - 6+ Month Contract

Job Description:

• Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting.
• Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner
• Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco
• Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers

Key Responsibilities

• Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
• Build and document Test Plan, Test Cases against requirements.
• Good presentations skills, to support Client Manager for preparation of presentation deck.
• Excellent communications skills written and verbal
• Problem solving techniques
• Effectively present technical information clearly and concisely
• Documentation – Functional Specifications and Technical References.

Additional Information

All your information will be kept confidential according to EEO guidelines.