Avaya Aspect Dialer Admin

EROS Technologies Inc.; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Dallas, Texas, is seeking a candidate with extensive experience in technical support and contact center solutions for a 6+ month contract. Responsibilities include leading installation efforts, documenting technical details, and supporting presentation preparations. Candidates should possess strong problem-solving skills and effective communication abilities. Ideal qualifications include experience with Cisco, Avaya, and Aspect products.

Qualifications

• Experience in technical support for high volume enterprise deployment.
• Extensive knowledge of Aspect products, specifically ACD, ALM, UIP, AQM, and CallMiner.
• Practical experience of solution deployments involving contact center solutions.

Responsibilities

• Lead installation and deployment efforts with vendors.
• Document technical details and create functional specifications.
• Build and document test plans and test cases.

Skills

Technical support for ALM/UIP Systems

Experience in Contact Center ACD integration

Excellent communication skills

Problem solving techniques

Presentation skills

Tools

Aspect products (ACD, ALM, UIP, AQM)

Cisco ICM

Avaya

Genesys

NICE Call Recording

Job description

Job Description

Joining Mode: 6+ Month Contract

Job Description: Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in Aspect products specifically ACD, ALM, UIP, AQM and CallMiner. Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco. Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers.

Key Responsibilities

• Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
• Build and document Test Plan, Test Cases against requirements.
• Good presentations skills, to support Client Manager for preparation of presentation deck.
• Excellent communications skills written and verbal
• Problem solving techniques
• Effectively present technical information clearly and concisely
• Documentation – Functional Specifications and Technical References.

Additional Information

All your information will be kept confidential according to EEO guidelines.