IVR Developer

EROS Technologies Inc.; Sunnyvale (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions provider based in Sunnyvale, CA, is seeking a candidate with strong IVR development experience using Avaya tools. Responsibilities include developing IVR solutions, participating in system integration tasks, and performing data analysis. Candidates should have good knowledge of SQL, Java, and tools like Tomcat and Eclipse IDE. This is a 12-month contract position with opportunities for practical engagement in full life-cycle IVR projects.

Qualifications

• Experience with IVR development using Avaya tools.
• Strong SQL and data analysis skills are required.
• Proficiency in Java, Tomcat, and Eclipse IDE is necessary.

Responsibilities

• Develop IVR solutions using Avaya tools.
• Participate in full life-cycle IVR projects.
• Perform data analysis and system integration tasks.

Skills

IVR development experience

SQL skills

Data analysis skills

Java proficiency

Tomcat knowledge

Eclipse IDE knowledge

System integration experience

Tools

Avaya Orchestration Designer

Avaya Dialog Designer

Avaya Aura Experience Portal

Voice Portal Management

Job description

Overview

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Location: Sunnyvale, CA

Duration: 12 Month Contract

Responsibilities

• IVR development experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer, Avaya Aura Experience Portal (AAEP) or Voice Portal Management (VPMS)
• SQL skills and data analysis skills, Java, Tomcat and Eclipse IDE knowledge
• System integration knowledge and experience with Sessions Manager, SIP trunking and Toll-free number setup
• Participation in several full life-cycle IVR projects (analyze, design, build, test, implement, tune, support)

Qualifications

• IVR development experience with Avaya tools and related platforms
• Strong SQL and data analysis skills
• Proficiency in Java, Tomcat and Eclipse IDE
• Experience with system integration, Sessions Manager, SIP trunking, and toll-free number setup
• Experience participating in full life-cycle IVR projects

Additional Information

All your information will be kept confidential according to EEO guidelines.