TECH SUPPORT (Telephony - Avaya)

Artech Information System LLC; Mendota Heights (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

An IT staffing company is seeking a TECH SUPPORT professional in Mendota Heights, MN. The role requires over 5 years of systems support analysis, particularly in a telephony environment (Avaya). Responsibilities include performing migrations, troubleshooting hardware/software issues, and leading technical initiatives. Candidates should have an undergraduate degree in Computer Science or related fields and demonstrate skills in coordinating project resources. This position offers a duration of 13 months with potential for further involvement.

Qualifications

• 5+ years of experience in systems support analysis.
• Experience with production support in a telephony (Avaya) environment.
• Strong background in troubleshooting network, hardware, and software issues.

Responsibilities

• Perform migrations from lower environments to production.
• Troubleshoot network, hardware, and software issues.
• Author documentation and procedures.
• Lead upgrades, installations, and configurations.

Skills

Systems support analysis experience

Application administration in a telephony environment

Qfiniti Call Recording

Verint Workforce Management

Windows/SQL experience

Technical initiative management

Education

Undergraduate degree in Computer Science or related discipline

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: TECH SUPPORT (Telephony - Avaya)

Location: Mendota Heights MN

Duration: 13 plus months

Required Skills

• 5+ years of experience in systems support analysis experience.
• Application administration or production support in a telephony (Avaya) environment.
• Preferably experience with Qfiniti Call Recording and Verint Workforce Management.
• Experience in Application administration or production support in a Windows/SQL environment.
• Undergraduate degree in Computer Science or related discipline.
• Experience with owning and driving technical initiatives.

Responsibilities

• Perform migrations from lower environments to production, lead upgrades, installations, and configurations.
• Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.

looking more for someone who can work with the back end of the server. Deal with Weblogic errors and manage the underlying issues on the servers as well as the PBX.

• Update and or author documentation and procedures.
• Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.
• May coordinate project resources and provide guidance to less experienced analysts.
• Coordination and relationship building with Technical and Business partners.
• May also perform some leadership initiatives in support of the team mission.