Avaya Aspect Dialer Admin - Enterprise Contact Center Expert

EROS Technologies Inc.; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Dallas, Texas, is seeking a candidate with extensive experience in technical support and contact center solutions for a 6+ month contract. Responsibilities include leading installation efforts, documenting technical details, and supporting presentation preparations. Candidates should possess strong problem-solving skills and effective communication abilities. Ideal qualifications include experience with Cisco, Avaya, and Aspect products.

Qualifications

• Experience in technical support for high volume enterprise deployment.
• Extensive knowledge of Aspect products, specifically ACD, ALM, UIP, AQM, and CallMiner.
• Practical experience of solution deployments involving contact center solutions.

Responsibilities

• Lead installation and deployment efforts with vendors.
• Document technical details and create functional specifications.
• Build and document test plans and test cases.

Skills

Technical support for ALM/UIP Systems

Experience in Contact Center ACD integration

Excellent communication skills

Problem solving techniques

Presentation skills

Tools

Aspect products (ACD, ALM, UIP, AQM)

Cisco ICM

Avaya

Genesys

NICE Call Recording

Job description

A leading technology firm in Dallas, Texas, is seeking a candidate with extensive experience in technical support and contact center solutions for a 6+ month contract. Responsibilities include leading installation efforts, documenting technical details, and supporting presentation preparations. Candidates should possess strong problem-solving skills and effective communication abilities. Ideal qualifications include experience with Cisco, Avaya, and Aspect products.