AV Operations Lead - Events & Hotel Tech

Encore; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

Encore is seeking an Operations Manager to oversee floor operations for event technology at locations generating significant hotel revenue. You will lead technicians, manage workflow, and ensure equipment and services meet client specifications and hotel standards.

The role emphasizes customer service, staff development, inventory control, and collaboration with directors and sales managers. A strong background in AV, hospitality, and supervisory experience is required to deliver world-class

Qualifications

• High School Diploma is required.
• Bachelor’s degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.

Skills

Staff supervision

Customer service

Scheduling

Communication

Problem solving

Education

High School diploma

Bachelor's degree preferred

Tools

AV hardware proficiency

Job description

Encore is seeking an Operations Manager to oversee floor operations for event technology at locations generating significant hotel revenue. You will lead technicians, manage workflow, and ensure equipment and services meet client specifications and hotel standards.

The role emphasizes customer service, staff development, inventory control, and collaboration with directors and sales managers. A strong background in AV, hospitality, and supervisory experience is required to deliver world-class