AV Field Engineer: Remote/Travel Deployments

Evertz Microsystems Limited; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team, serving as the first point of contact for clients and enabling exceptional customer experiences. The role blends technical know-how with service excellence and involves working on-site at customer studios and distribution facilities across the US.

We value hands-on IP networking, server hardware, and Linux expertise and offer remote work flexibility from any US state while traveling within the US. Citizenship is required.

Qualifications

• College or university education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Desire to help customers and deliver service excellence.
• Problem-solving ability and adaptability to changing situations.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Must be eligible for travel within US and Canada.
• US Citizenship is essential.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues to determine root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Skills

IP Networking

Server hardware

Linux OS

Customer service

Problem solving

Multi-tasking

Communication

Travel readiness

Education

Electrical/Electronic/CS degree

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team, serving as the first point of contact for clients and enabling exceptional customer experiences. The role blends technical know-how with service excellence and involves working on-site at customer studios and distribution facilities across the US.

We value hands-on IP networking, server hardware, and Linux expertise and offer remote work flexibility from any US state while traveling within the US. Citizenship is required.