AV Field Service Engineer – On-site & Travel

Evertz; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will be the first contact for our clients, delivering hands-on product installations, troubleshooting, and on-site training at customer studios and facilities.

The role involves travel within the US, flexible remote work from any US state when not on field assignments, and collaboration with a high-energy team to support cutting-edge broadcast and post-production equipment.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Strong desire to help customers and deliver service excellence.

Responsibilities

• Travel within the US for deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues to determine root cause.
• Systematic and detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments to resolve customer issues and communicate feedback.

Skills

IP Networking

Server Hardware

Linux OS

Communication Skills

Customer Service

Education

Electrical/Electronic/Computer disciplines

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will be the first contact for our clients, delivering hands-on product installations, troubleshooting, and on-site training at customer studios and facilities.

The role involves travel within the US, flexible remote work from any US state when not on field assignments, and collaboration with a high-energy team to support cutting-edge broadcast and post-production equipment.