Traveling AV Field Service Engineer — Remote‑Friendly

Evertz; Boise (ID); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Casual Work Environment

Job summary

Evertz USA Inc. is expanding its AV Service team and seeks recently graduated professionals to support deployments, training and on-site service nationwide.

You will be the primary client contact, bridging technical execution with outstanding customer service, and traveling to customer production studios and facilities. Ideal candidates have a background in Electrical/Electronic/Computer disciplines, hands-on IP networking, server hardware and Linux, and a strong drive to learn, diagnose issues,

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Skills

IP Networking

Server hardware

Linux OS

Communication

Problem-solving

Multi-tasking

Travel eligibility

US Citizenship

Education

Electrical/Electronic/Computer disciplines

Job description

Evertz USA Inc. is expanding its AV Service team and seeks recently graduated professionals to support deployments, training and on-site service nationwide.

You will be the primary client contact, bridging technical execution with outstanding customer service, and traveling to customer production studios and facilities. Ideal candidates have a background in Electrical/Electronic/Computer disciplines, hands-on IP networking, server hardware and Linux, and a strong drive to learn, diagnose issues,