AV Field Service Engineer – Remote-Friendly with Travel

Evertz Microsystems, Ltd.; Albuquerque (NM); Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Employer funded benefits program

Work-Life Balance

Casual Work Environment

Zusammenfassung

Evertz USA Inc. is seeking recent graduates to join our AV Service team, offering opportunities to work on customer deployments both in-house and on-site at production studios and facilities.

As the AV Service member, you will travel within the US, install products, deliver training, troubleshoot issues, and coordinate with internal teams to ensure top-notch service while expanding your technical and customer-care skills.

Qualifikationen

• College or University education in Electrical, Electronic, or Computer disciplines.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Problem-solving ability while reacting to changing situations.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Must be eligible for travel within US and Canada.
• US Citizenship is essential.

Aufgaben

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Kenntnisse

IP Networking

Linux OS

Server hardware

Customer service

Problem-solving

Communication skills

Multi-tasking

Travel readiness

Ausbildung

College or University education in Electrical, Electronic, or Computer disciplines

Jobbeschreibung

Evertz USA Inc. is seeking recent graduates to join our AV Service team, offering opportunities to work on customer deployments both in-house and on-site at production studios and facilities.

As the AV Service member, you will travel within the US, install products, deliver training, troubleshoot issues, and coordinate with internal teams to ensure top-notch service while expanding your technical and customer-care skills.