Field Service Engineer - AV Systems (Remote/Travel)

Evertz; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Career Progression

Casual Work Environment

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will be the first point of contact for clients, performing deployments, installations and on-site training across the US.

The role blends hands-on technical work with superb customer service, requires travel within the US, and offers a flexible work-from-home option when not on field assignments, with a supportive, high-energy team environment.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Hands-on experience with IP networking, server hardware and Linux OS.
• Passion for technology and learning new software and hardware products.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Must be eligible for travel within US and Canada.
• US Citizenship is essential.

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Skills

IP Networking

Server hardware

Linux OS

Customer service

Problem-solving

Communication skills

Travel eligibility

Education

College or University education in Electrical, Electronic, or Computer disciplines

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will be the first point of contact for clients, performing deployments, installations and on-site training across the US.

The role blends hands-on technical work with superb customer service, requires travel within the US, and offers a flexible work-from-home option when not on field assignments, with a supportive, high-energy team environment.