AV Field Service Engineer - Remote/Travel

Evertz; Albuquerque (NM); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Employer funded benefits program

Career Progression

Work-Life Balance

Casual Work Environment

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will be the first point of contact for clients and work on exciting products at customer sites and in-house. The role blends technical know-how with customer service in a fast-paced environment.

The position requires US travel and offers potential remote work from home when not on field assignments, with a focus on service excellence and customer satisfaction.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Problem-solving ability while reacting to changing situations and driving resolution.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Skills

IP Networking

Linux OS

Server hardware

Customer service

Problem-solving

Education

Electrical, Electronic, or Computer disciplines

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will be the first point of contact for clients and work on exciting products at customer sites and in-house. The role blends technical know-how with customer service in a fast-paced environment.

The position requires US travel and offers potential remote work from home when not on field assignments, with a focus on service excellence and customer satisfaction.