Travel AV Field Engineer - On-Site & Remote Support

Evertz; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer funded benefits program

Casual work environment

Work-life balance

Career progression

Job summary

Evertz USA Inc. (Evertz) is seeking recent graduates to join the AV Service team. As the first point of contact for clients, you will influence client perception while working on exciting products both in-house and on-site at customer studios and facilities.

Position requires travel within the US with a flexible home location and the potential to work from home when not on field assignments. You will support deployments, install products, train customers, and troubleshoot issues with a

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Skills

IP Networking

Linux OS

Customer service

Problem solving

Communication

Multi-tasking

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

Server hardware

Networking equipment

Job description

Evertz USA Inc. (Evertz) is seeking recent graduates to join the AV Service team. As the first point of contact for clients, you will influence client perception while working on exciting products both in-house and on-site at customer studios and facilities.

Position requires travel within the US with a flexible home location and the potential to work from home when not on field assignments. You will support deployments, install products, train customers, and troubleshoot issues with a