Autonomy Operations Lead - AV Safety & Logistics

Maymobility; Virginia (MN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Healthcare package

Retirement benefits

Parental leave

Flexible vacation

Wellness program

Job summary

May Mobility is seeking a Senior Autonomous Vehicle Operations Specialist to oversee on-site operations, ensuring safe and positive rider experiences while coordinating daily logistics with a focus on efficiency and customer satisfaction.

You will lead peers, monitor vehicle health, and collaborate with engineering on issues, with occasional travel to other sites to support operations and training, all within May Mobility's safety-driven culture.

Qualifications

• 5+ years experience in a fast-adapting, customer-focused environment.
• 3+ years of supervisory or leadership experience.
• Valid U.S. Driver's License.
• Desirable: Associate degree or higher in Business or Technical Operations.
• Desirable: experience in operations or logistics.
• Desirable: working knowledge of Google Suite.

Responsibilities

• Lead shift-level operations following safety guidelines and company protocols.
• Serve as primary escalation point during shifts for vehicle, passenger, and operational issues.
• Monitor vehicle health in real time; coordinate with engineering on issues.
• Follow incident response protocols and report to Site Manager.
• Assist in scheduling, training, and onboarding of new team members.
• Travel to other sites for coverage or training up to 50%.

Skills

Technical aptitude

Coaching/leadership

Communication skills

Judgment under ambiguity

Customer service mindset

Team collaboration

Google apps proficiency

Education

Associates degree or higher in Business/Technical Operations

Tools

Google Suite

Job description

May Mobility is seeking a Senior Autonomous Vehicle Operations Specialist to oversee on-site operations, ensuring safe and positive rider experiences while coordinating daily logistics with a focus on efficiency and customer satisfaction.

You will lead peers, monitor vehicle health, and collaborate with engineering on issues, with occasional travel to other sites to support operations and training, all within May Mobility's safety-driven culture.