Autonomous Vehicle Operations Lead: Safety & Coaching

Voiceflow

Atlanta (GA)

On-site

USD 50,000 - 55,000

Full time

11 days ago

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Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

Disability

Retirement Plan

Parental Leave

Flexible Vacation

Job summary

May Mobility is building the world’s best autonomy system to transform urban mobility. The Autonomous Vehicle Operations Specialist will coordinate daily logistics, support AV operations, and ensure safe, high-quality rider experiences while collaborating with engineers and site leadership to continuously improve service.

You will train AV Operators, monitor vehicles in real time, and help troubleshoot issues to maintain optimal performance and safety across sites.

Qualifications

Strong technical aptitude and ability to learn new software and processes.
Data collection and organization.
Ability to communicate effectively.
Ability to coach and lead by example.
Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation.
High comfort level with making judgment calls in ambiguous situations.
Understanding of best practices for top-notch customer service.
Ability to work effectively with team members at all levels of the organization.
Proficiency with Google suite applications (Gmail, sheets, docs, etc.)

Responsibilities

Monitor and support autonomous vehicles in real time during operations.
Ensure that operations during each shift follow rigorous safety guidelines.
Follow daily protocols and track site performance metrics to systematically improve outcomes.
Address technical problems and coordinate with engineering teams for timely resolutions.
Train and help develop autonomous vehicle operators by conducting team huddles and coaching through video review or ride-alongs.
Monitor health of vehicles at all times using company tools for observation.
Log real time feedback regarding autonomy performance to be sent to engineers.
Maintain accurate records of vehicle operations and performance.
Investigate and complete accident reports, incident escalations, and customer complaints.
Interact with the public as an ambassador for May Mobility’s technology.
Test software changes with focus on safety and communicate clear feedback.
May travel to other sites for coverage and support as needed.
Other duties as assigned